Leads, multi-visit jobs, schedule, estimates, and invoices — so the office and the truck stay on the same job.
Trusted by shops including
G & J Appliance Repair · Velesdetails LLC
Appliance repair is multi-visit by nature — diagnose, order parts, come back. Spreadsheets and chat were never built for that.
Sticky notes and group texts
Job details live in someone’s head, a phone thread, or a whiteboard that gets wiped Friday.
Calendar in one place, money in another
Scheduling, estimates, and invoicing bounce between tools — return visits get lost in the cracks.
Techs call the shop for everything
Without a field view, every status update is a phone call and every photo is a text that never gets filed.
What ApplianceRun holds instead
Three places the work actually happens: the office board, the tech on site, and the customer paying for the fix. See appliance repair software.
See who needs scheduling, lock preferred windows, and watch the map so trucks aren’t crisscrossing the city. The calendar and the queue stay tied to the same jobs.
Office staff assign techs, flag waiting-for-parts work, and keep today’s board honest without rebuilding it in a spreadsheet.
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Technicians open today’s stops, check in on site, update status, and attach photos from the phone — so the shop sees progress without another call.
Field screens are built for the driveway: clear address, appliance history, and next step — not a desktop CRM shrunk down.
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Build an estimate from the job, send a customer link to approve, then invoice and take payment online when the work is done.
Payment status stays on the job and invoice — less chasing, fewer “did they pay?” threads.
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One ticket from the first inquiry to paid work — including the return visits in between.
Capture the call or web lead with appliance type, model photo, and preferred windows.
Schedule the first stop. Tech checks in, notes findings, and the job stays open for parts.
Track waiting-for-parts, order inventory, and book the return visit on the same ticket.
Send the estimate or invoice, collect payment online, and close the loop in the office.
From a two-person shop to a dispatcher running a small fleet — ApplianceRun is the CRM built around how repair weeks actually run.
You answer the phone and turn wrenches. Starter keeps leads, jobs, and invoices in one place without a big team.
The office fills the day board; the truck runs the field app. Everyone looks at the same job status.
More seats, inventory, analytics, SMS, and API when you’re ready to scale the stack.
Starter from $49.99/mo, with inventory and shared email included. Professional adds SMS and is where most growing shops land.
For owner-operators ready to leave spreadsheets behind.
$49.99/mo
3 users · 1 location
Most popular
For shops with a dispatcher and a growing crew.
$99/mo
6 users · 1 location
For multi-tech shops connecting systems and scaling.
$199/mo
15 users · Multi-location
We’ll walk leads, jobs, schedule, and payments against how your shop runs today.
